.png){kind=small}
Microsoft Dynamics 365 Consultant
With growth and profitability on the line – you can’t afford a failed project.
Trust our experienced Microsoft Dynamics 365 Consultant to achieve the outcomes you need.
To accelerate your digital transformation, you need a new type of business platform. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities.
Microsoft Dynamics 365 for Finance and Operations
1. Financial Management
Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance across 34 countries, in 60 different languages.
2. Manufacturing
Bring agility and efficiency to manufacturing with an integrated solution that optimizes production planning, project management, operations/activity scheduling, and cost management.
3. Supply Chain
Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics.
4. Azure Cloud Services
Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.
Microsoft Dynamics 365 for Sales
1. Sales Productivity
Increase sales effectiveness and efficiency by automating sales processes so sellers spend more time with customers and less time on administration.
2. Customer Satisfaction and Retention
Monitor key relationship metrics with pre-built dashboards and proactively manage customer satisfaction with integrate social media capabilities.
3. Planning and Reporting
Empower sellers and leaders to make data-driven decisions with flexible, pre-built dashboards that offer interactive drill-through capabilities and natural language Q&A.
4. Revenue Growth
Use modern tools like predictive and social intelligence that reveal new markets and spot key trends to best position your business for revenue growth.
Microsoft Dynamics 365 for Customer Service
1. Omni-Channel Engagement
Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.
2. Self-Service and Communities
Make it easy for your customers to find answers and connect with peers and subject-matter experts. And when they require it, let them seamlessly transition to assisted support.
3. Agent Ennoblement
Enable agents to speed resolutions and deliver a more personalized, effective level of support by maintaining all customer data in one place – even pulling data from outside sources.
4. Digital Intelligence
Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
Microsoft Dynamics 365 for Field Service
1. Optimized Scheduling
Organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows — including more precise scheduling.
2. Contract Management
With more visibility into contract information, you drive faster, more accurate billing while helping field service teams identify new sales opportunities to drive additional revenue.
3. Inventory Management
Manage real-time inventory updates and stock history across locations – including warehouses, depots, and trucks – so you can better track service stock, reduce write offs, and improve forecasts.
4. Connected Field Service
Detect, troubleshoot, and resolve issues before customers even know about them with IoT – and attempt to solve them remotely so your technicians are only sent when necessary.
Microsoft Dynamics 365 for Talent
1. Collaborative Recruiting
Organize people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows — including more precise scheduling.
2. Extra-Ordinary Candidate Experiences
Ensure candidates are treated like very important people with an easily accessible portal that provides guidance and transparency every step of the way.
3. Employee Onboarding
Welcome new team members with personalized on boarding checklists. Get administrative tasks done quickly, so you can focus on a memorable first day experience.
4. Talent Success
Monitor progress every step of the way, and easily replicate successful onboarding experiences with the ability to save guides as templates for specific roles.
Salesforce Consultant
Maplesoftwares delivers full-cycle Salesforce consulting services allowing you to uncover the potential of Salesforce to support your business needs. With 11 years in delivering CRM services, we help to increase the efficiency of sales, service and marketing activities of B2B and B2C companies operating in IT, business services, manufacturing, retail, healthcare, finance and banking, telecoms and more.
Implementation of a new Salesforce solution.
We provide implementation consulting services if there’s a need for migration from another CRM to Salesforce, or if you are only planning to get your sales, marketing or customer service activities digitized with CRM. We analyze the customer’s requirements and business needs and offer ways of addressing them in full with Salesforce capabilities.
Improvement of an existing solution for better coverage of business needs.
Improvement of an existing solution for better coverage of business needs.
